Questions about Modems and Connecting
 

Q. What settings do I use to connect to EmsaNet Internet Services                        A. You may visit our Settings which provides you with all the necessary information to get connected.  We provide such information as our host names, local access phone numbers, as well as instructions on configuring your dial-up settings for several different operating systems.
 

Q. What types of modems (protocols) do you support?
A. We support V.90 & x2 protocols.
 

Q. Is high speed (higher than 56k) available?
A. Not at this time.
 

Q. Why don't I connect at 56k?
A. Our equipment is designed for 56k connections; however, we have no control over the line quality of the phone lines between your location and ours. If you consistently experience poor connect speeds you might want to consider having the phone company test your line.
 

Q. Can I dial-in from another city?
A. Many access numbers are available in other cities. Visit our Service Areas Pop List page and key in the area code from which you will be dialing to find an access number near you. Please contact the local phone provider for any additional charges that may apply. EmsaNet will not be responsible for additional phone charges.
 

Q. Do you have a Toll-Free dial-up access number?
A. No.
 

Q. I have 2 computers. Can I setup EmsaNet on both of them?
A. You can setup the EmsaNet dialup on both computers, but only one user id may be used on any one computer at a time. If your computers are networked together, when one is dialed in to the internet, the other will have internet access as well.  EmsaNet does not support the settings on networked computers.

** As a rule of thumb, please be sure that you have entered your username and password correctly. Remember, your password is case-sensitive. If the tips listed below do not resolve the issue or if you have any questions, please call 1.877. EmsaNet for further assistance. **

Q. I am getting the message "This Page Cannot be Displayed" when I try to get web pages in Internet Explorer. How can I fix this?
A. Restart your computer.
 

1. Check to be sure that you are actually connected to the Internet. You will not be able to view web pages if you are not connected to the Internet.
 

2. Check your Internet Options settings. To do so, click on "Start" then "Settings" and then "Control Panel." In the control panel, double click on "Internet Options."
 

a.On the "General" Tab, check to be sure that your homepage address is spelled correctly.
 

b. Click on the "Settings" button under the "Temporary Internet Files" section and then click on the "View Files" button. This should bring up a list of several files. Click on "Edit" at the top, then "Select All." Then click on "File" and "Delete." When all the files are gone, close out of this window and click "OK" on the settings window. You should now be back to the "General" tab.
 

c. Click on the "Security" tab. If the security level is not set to "Medium" click on the "Default Level" button and this will set it to "Medium."
 

d. Click on the "Connections" tab. Highlight your EmsaNet connection in the white "Dial Up and Virtual Private Network Settings." And click on the "Settings" button to the right. If there are any checks in here, uncheck them. Click "OK." You should now be back to the "Connections" tab. Click on the "LAN Settings" button near the bottom. Again, be sure there is nothing checked in here – if there is, uncheck it. Click "OK" and "OK" again.
 

e. Close out of the "Control Panel."
 

3. If you still cannot view web pages, please call 1.877.EmsaNet so our technicians can check some of the more advanced settings on your system.
 

Q. I am frequently getting disconnected from the Internet –OR—My connection is constantly getting dropped. What can I do to resolve this?
A. There are multiple reasons why the connection can suddenly be dropped. It is VERY RARELY a problem with the EmsaNet  Network. Usually, the only time the Emsanet  Network will initiate a disconnect is after 30 minutes of inactivity between your PC and our Servers. Listed below are common reasons for frequent disconnects.
 

1.Bad Phone Lines / Line Noise: This is the #1 cause of dropped connections. The noise may not be on your specific telephone line, but on the line that the connection travels through within your city. While you may not be able to hear any static, the system and modem are very sensitive to any slight variation in the line signal. A connection can also be dropped if there is a sharp decrease in line quality during a connection. For example, v.34 modems can switch to rates as low as 4800 bps to compensate for the noise – this can cause a dropped connection. If you suspect this is the issue, please call your local telephone company.
 

2. Inactivity on our Server: If there is no communication between your modem and our server for 30 – 45 minutes, you may be disconnected. Downloads constitute activity, so if you are getting disconnected half way through a long download, line noise is probably the problem.
 

3. Call Waiting: If you have call waiting, receiving a call while online may result in the connection being dropped. Having a fax machine on the same line could result in the same issue. Call waiting should be disabled while online if you want to avoid connection issues. Usually putting a *70 in front of the access number in the connection settings will disable call waiting. You may wish to contact your local phone company to get the correct disabling code. If you have a V.92 modem, please see our FAQ's for more information.
 

4. Bad Modem / Modem Speed: If your modem is unable to maintain an adequate quality of connection with our server, the connection may be terminated. You may also want to make sure that your modem drivers are up to date. To do so, follow these steps:
 

a. Right click on the "My Computer" icon and click on the "Device Manager" tab. Click on the "+" next to "modems" and then double click on the name of your modem. Click on the "Driver" tab at the top.
 

b. If the date in here is more than a year ago, you will want to update your modem drivers. You can do so by going to the modem manufacturer's web site or by contacting the computer manufacturer. 
 

5. Software Conflicts: This is something you will need to look into yourself. Do you get disconnected upon opening certain programs? Is it only when you are in certain programs that you are disconnected? These are some questions to consider.